First class training designed to deliver first class results. IBT's training programs were developed to support your organization as you grow, helping you address the evolution of your organizational culture and achieve your sales and service goals. Our face-to-face, hands-on training programs draw on real-world experiences in the retail industry that are informative, engaging and motivating. IBT's core training classes, which can be enhanced or expanded as part of a tailored program for your organization, include:

Relationship Principles
This program educates your team on fine art of interacting with consumers face-to-face or over the phone, including:

• Knowing when, where and how to approach the consumer
• How to use engagement tools effectively
• How to qualify opportunities
• Overcoming objections
• Asking for the business
• Next steps

Growing the Relationship
This program develops the opportunity for the whole consumer by:

• Teaching the benefits of organic growth
• Developing prospecting skills
• Understanding cross-solving
• Practicing qualification
• Understanding relationship management
• Closed loop follow-up

On-Site Coaching
One-on-one coaching within your retail location includes:

• Effective implementation of the Relationship Principles
• Understanding the consumer's perspective
• Identifying areas of opportunity
• Providing targeted feedback

Bev Carter
First Vice President
Retail Banking for Flagstar Bank

Additional Resources

	2008 IBT Market Pulse Survey - Building Green
	Banking Strategies: Mission and Market Key to Branch Placement